Refund & Cancellation Policy
Last updated: April 18, 2026
1. Overview
MeraCXO is a digital service platform that provides AI-powered business advisory consultations through virtual CXO advisors. Users can access services through subscription packs, legacy credits, or one-time purchases (IdeaForge). This policy outlines the terms for refunds and cancellations.
2. Subscription Packs
| Pack | Price | Cycle | Includes |
|---|---|---|---|
| Deep Advisor | ₹999 + 18% GST | 45 days | 3 Deep Reports + Unlimited Quick Advice |
| Board Advisory | ₹2,599 + 18% GST | 45 days | 2 Board Reports + Unlimited Quick Advice |
2.1 Credit Packs (Legacy)
| Plan | Credits | Price (INR) |
|---|---|---|
| Starter | 10 | ₹79 |
| Popular | 25 | ₹179 |
| Pro | 60 | ₹399 |
2.2 IdeaForge
IdeaForge is a one-time purchase of ₹699 + 18% GST (₹825 total) for a 6-page AI-generated business plan. No account is required.
3. Subscription Refund Policy
Important: Subscriptions are non-refundable once activated.
- Subscription packs are activated immediately upon successful payment.
- Once activated, the subscription amount is non-refundable, regardless of usage.
- Unused Deep Reports or Board Reports do not carry over to the next cycle.
- You may cancel auto-renewal at any time. Cancellation takes effect at the end of the current 45-day cycle.
- No prorated refunds are provided for mid-cycle cancellations.
4. Credit Pack Refund Eligibility
4.1 Full Refund (Within 7 Days)
You are eligible for a full refund if:
- You request a refund within 7 days of purchase.
- No credits from the purchased pack have been used.
- The payment was successfully processed (not pending or failed).
4.2 Partial Refund
A partial refund may be considered if:
- You request a refund within 7 days of purchase.
- Some credits from the purchased pack have been used.
- Refund will be calculated as:
Purchase Price - (Used Credits x Per-Credit Price)
4.3 Non-Refundable Cases
Refunds will not be provided in the following cases:
- Request made after 7 days from the date of purchase.
- All credits from the purchased pack have been consumed.
- Account was suspended or terminated due to Terms violation.
- Dissatisfaction with AI-generated advisory content (as AI responses may vary).
- Complimentary signup bonus credits (3 free credits).
5. IdeaForge Refund Policy
- IdeaForge purchases are non-refundable once the business plan has been generated.
- If the plan generation fails due to a technical error on our end, a full refund will be processed automatically.
- If payment was debited but no plan was generated, contact us for immediate resolution.
6. GST on Refunds
All prices include 18% GST. When a refund is processed:
- The refund amount includes the proportionate GST component.
- GST paid on non-refundable portions (consumed credits, activated subscriptions) is not refundable.
- A credit note will be issued for all refunds as required under GST regulations.
7. Service Issues
In the event of technical failures or service issues:
- Failed Consultation: If a consultation fails due to a technical error on our end (server error, AI service outage), the credit will be automatically refunded to your account balance. For subscription users, the report allocation will be restored.
- Payment Failure: If your payment was debited but credits/subscription were not activated, contact us immediately. We will verify with Razorpay and either activate your purchase or process a full refund within 5-7 business days.
- Duplicate Charges: If you are charged multiple times for the same transaction, the duplicate amount will be refunded in full.
8. Subscription Cancellation
- You may cancel auto-renewal from the Plans page in your dashboard at any time.
- Cancellation stops future billing only — your current cycle remains active until expiry.
- After cancellation, you retain access to all features until your current 45-day cycle ends.
- If you wish to close your account entirely, any remaining unused credits will be subject to the refund policy above.
- Account deletion requests can be made by contacting support.
6. How to Request a Refund
- Send an email to support@vedatricks.com with the subject line: "MeraCXO Refund Request"
- Include the following details:
- Your registered email address
- Transaction/Order ID (from Razorpay receipt)
- Date of purchase
- Reason for refund
- We will review your request and respond within 2 business days.
- Approved refunds will be processed via the original payment method within 5-7 business days.
7. Refund Processing Time
- Review Period: 1-2 business days from request submission.
- Refund Processing: 5-7 business days after approval.
- Bank Credit: May take an additional 3-5 business days depending on your bank/payment provider.
- Refunds will be credited to the same payment method used for the original purchase.
8. Contact Us
For refund-related queries or to initiate a refund request: